INTRODUCTION

FAWAZ Refrigeration and Air-Conditioning Contracting Co. LLC, (referred to as “we”, “us”, “our” or “FAWAZ” in this Data Privacy Notice) primarily refers to all the Personal Data that is collected and used for the purposes of the Consumer Protection Regulations, Standards and the Personal Data Protection Law.

This Data Privacy Notice, herein referred to as the “Notice”, describes the types of Personal Data FAWAZ collects, how this data is used, stored, and shared, and your choices regarding this data. FAWAZ is the Data Controller for the Personal Data collected in connection with the use of FAWAZ Products/Services.

DEFINITIONS

Who is a Data Controller? FAWAZ will act as a Data Controller when processing your Personal Data. A Data Controller is an entity who solely, or jointly with others, determines the purposes (“why”) and means (“how”) of Personal Data Processing. In most cases, FAWAZ will act as the Data Controller when Processing your Personal Data – this means FAWAZ will decide on how to collect, process, and use Personal Data in this role.

Who is a Data Processor? In some other cases, FAWAZ will act as a Data Processor when Processing your Personal Data on behalf of another FAWAZ Group entity. In these cases, FAWAZ will perform the Processing of Personal Data under the specific instructions from the FAWAZ Group entity acting as the Controller.

What is Personal Data? Personal Data as per the Applicable Laws means, any data which relates to a living individual can be identified directly or indirectly from that data. The definition includes a wide range of personal identifiers that constitute Personal Data, including but not limited to:

  • Identification information (e.g., name, date of birth, government-issued ID)
  • Contact information (e.g., address, email address, phone number)
  • Financial information (e.g., account numbers, transaction history, credit score reports)
  • Employment information (e.g., occupation, employer)
  • Demographic information (e.g., gender, marital status)

What is Processing? Processing means any action taken on Personal Data, e.g., viewing, collecting, using, storing, sharing, manipulating, printing, copying, archiving etc…

SCOPE

This Notice applies to all stakeholders of FAWAZ, including accessing FAWAZ ’s mobile application, websites, branches, call centers, any other Services and through other interactions and communications you may have with us. This Notice specifically applies to:

  • Personal Data collected/received by FAWAZ through and in connection with the various products and services from Consumers, Visitors, Prospects, Customers, Suppliers, Shareholders, Consultants, Service providers and Contractors, FAWAZ is committed to provide you with exceptional Products/Services and wants you to have confidence in the way FAWAZ uses your Personal Data which you consented to provide to us for the purposes for which it is held with us and for Lawful basis.

Further this Notice explains the various measures FAWAZ have in place to protect the security of your Personal Data and minimize the potential for its unauthorized use, disclosure, and destruction.

UPDATES TO THIS NOTICE

FAWAZ may occasionally update this notice. FAWAZ encourages stakeholders to periodically review this Notice for the latest information on our Website/APP.

YOUR DATA PRIVACY JOURNEY WITH US

We are the Branch of FAWAZ, part of the FAWAZ Group may act as a “Data Controller” or a “Data Processor” in relation to your Personal Data.

This Privacy Notice describes how FAWAZ and/or FAWAZ Group may process your personal data including the data that you provide when you access and use:

  • our websites
  • our apps
  • any of our other channels related to our product/ service.

This Privacy Notice explains what information we collect, why we collect it, how we collect it, how we process it, who we share it with, how we store it, how long we keep it for, how it will be destroyed, and what rights you have in relation to that information. If you give us information about other people you confirm that they understand the information in this Privacy Notice about how we use it.

 

You can reach us thru our web link “Contact us” or email us on sa.info.ss@fawaz.com If you have any questions in relation to your personal data.

CONFIDENTIALITY OF PERSONAL DATA

When we collect personal data, we provide a safe, secure, and confidential environment in all of our Channels to ensure your personal data remains private and used for the purposes for which it is held.

We have a legal obligation to keep your data confidential, except:

  • in circumstances where the disclosure of your data is imposed by a legal authority or if the entity requesting disclosure of your personal data is a public entity, for security purposes, to implement another law, or to meet judicial requirements; or
  • in circumstances where your personal data was collected from a publicly available source; or
  • in circumstances where the disclosure of your personal data is necessary to protect public health or safety, or to protect the life or health of a particular individual(s); or
  • in circumstances where the disclosure of your personal data will be limited to processing it later in a way that does not lead to identification of your personal data or any other individual specifically.
  • in circumstances where the disclosure is made with your express consent or through a representative nominated by you.

PERSONAL DATA FAWAZ COLLECTS ABOUT YOU

Personal Data That You Provide to Us

FAWAZ collects information you provide directly to us through your access to FAWAZ Products and Services. For example, when you apply for a product or Service on our APP/website(s), by telephone or when you enter any FAWAZ premises and share/provide Personal Date with one of FAWAZ ’s employees.

Personal Data FAWAZ Collects About You from Other Sources

FAWAZ may collect Personal Data about you from other sources such as, but not limited to the following:

  • Representative(s) of a corporate client.
  • Legal representatives (power of attorney) of a client.
  • People appointed to act on your behalf.
  • Other FAWAZ Group entities, including their Branches, Subsidiaries, etc.
  • Your employer.
  • Third party providers and partners to help us improve the Personal Data FAWAZ hold and to provide more relevant and interesting products and Services to you.
  • Reference contacts provided in the application form by you.
  • Publicly available sources.

Personal Data FAWAZ May Collect About Other Individuals

In certain circumstances, FAWAZ may be provided Personal Data by you about individuals who do not have a direct relationship with us. This may happen, for instance, when you provide us with Personal Data about:

  • Employers of FAWAZ Customers.
  • Legal representatives (power of attorney) of a client.
  • Next of Kin.
  • Reference contacts provided in the application Representative(s) of a corporate client.
  • Shareholder(s)/Director(s) of a corporate client.
  • Contact person’s details.

WHAT PERSONAL DATA DO WE COLLECT

Personal data includes information that we collect and process about you depending on the products or services you obtain or receive. Typically, we process the following information:

You provide us with the following categories of information about yourself:

  • Personal details: title, name, previous names, nationality, photograph, gender, date, and place of birth.
  • Contact: Location data, email address, residential or business address and contact telephone number.
  • Identity: National ID number, passport, and similar documentation.
  • Financial information: your bank account number
  • Login: information in connection with our account sign-in facilities, including your log-in, username and encrypted password details.
  • Correspondence: information you give to us by filling in any of our forms or by communicating with us, whether face-to-face, by phone, email, online or otherwise.
  • Marketing: details of any marketing preferences we receive from you.
  • Video protection (including CCTV): surveillance of our premises for security reasons.

HOW DO WE USE YOUR PERSONAL DATA?

Personal Data includes information that FAWAZ collect and process about you depending on the products or Services you obtain or receive.

The below is a non-exhaustive list which highlights some, but not all, examples of categories of Personal Data FAWAZ collect about you:

LAWFUL BASIS OF PROCESSING:

Legitimate interest

  • To establish, exercise or defend our legal rights or those of any other member of our Group.
  • To protect FAWAZ Customers, employees, visitors, and its premises.

Contract

  • To create your FAWAZ account
  • To identify you when you sign-in to your account.
  • To provide you with our products/services, and to fulfil your requests for certain products and services.

Consent

  • FAWAZ sends Customers a promotional email or SMS relating to a Product or Service on offer.
  • To contact you if you have asked us to do so including to resolve troubleshooting problems and helping with any issues concerning FAWAZ website or apps.
  • To enhance your consumer experience, we may share your personal data for direct marketing purposes.
  • To enable Customers to create an Account, log in to your instance on the FAWAZ App, or verify their credentials.
  • Monitoring failed login attempts, geolocations, device information (e.g., model number, OS information), IP address, etc., to identify possible fraudulent activity.
  • Sending Customer satisfaction surveys.
  • Sending Customers reminders to update their Personal Data in the App such as their mobile number and home address.

Consent, Legitimate interests.

  • To understand how you use and interact with our services and the people or things you are connected to and interested in.
  • To administer and improve the design and functionality of our Channels for a better customer experience.
  • To conduct profiling and automated decision-making to help us provide you with relevant information, suggestions, and recommendations for products.
  • To contact you for your opinions about our services including surveys and other market research.

Contract, Legitimate interests.

  • To contact you if you have asked us to do so including to resolve troubleshooting problems and helping with any issues concerning our products/services and/or with our website or apps.

Contract, Legitimate interests, Legal obligation.

  • To recover debt and exercise other rights we have under any agreement with you as well as to protect ourselves against harm to our rights and interests in property.

Legal obligation

  • To comply with laws and regulations that apply to us and to co-operate with regulators and law enforcement organizations.

DISCLOSES OF YOUR PERSONAL DATA BY US

FAWAZ only discloses your Personal Data outside of FAWAZ in limited circumstances, companies within the FAWAZ Group who may support us in any of the purposes set out in this the disclosure of personal data to these parties is done with the utmost care and due diligence to ensure that the protection and privacy of your data is maintained.

Third parties for the purpose of this section would mean any entity separate from FAWAZ, such as third-party service providers, business partners, regulatory authorities, credit agencies, etc.

If FAWAZ does share the Personal Data outside of FAWAZ, we will put in place appropriate controls and data sharing/processing agreements that require recipients to protect your Personal Data, unless FAWAZ is legally obliged to share that Personal Data.

All contractors or recipients that work for FAWAZ will be contractually obligated to follow FAWAZ instructions. FAWAZ does not sell your Personal Data to third parties.

FAWAZ may disclose your Personal Data to FAWAZ third-party Service providers, agents, and subcontractors (Suppliers) for the purposes of providing Services to us or directly to you on FAWAZ ’s behalf within and outside the KSA.

When FAWAZ uses Suppliers, FAWAZ only discloses to them the Personal Data that is necessary to provide their Services and only where FAWAZ has a contract in place which requires them to keep your Personal Data secure and not to use it other than in accordance with FAWAZ ’s specific instructions.

FAWAZ takes steps to ensure that any third-party service providers who handle your Personal Data comply with the Applicable Laws and protect your Personal Data to the same extent that FAWAZ does. FAWAZ will aim to anonymize your Personal Data or use aggregated non-specific data sets where possible.

All sharing of Personal Data with third parties shall be based on the consent from you, unless obliged to do so, to comply with the Applicable laws and other legal and regulatory requirements.

LAWFUL BASIS OF PROCESSING:

Consent

  • FAWAZ may share your Personal Data with any joint account holders, guarantors, trustees, or beneficiaries assigned by you at the onset or during the course of receiving FAWAZ products/Services.
  • FAWAZ may share your Personal Data with companies within the FAWAZ Group who may support us in any of the purposes set out in this Notice to improve and enhance the Customer experience.
  • FAWAZ may share your Personal Data with analytics providers that assist us in the optimization of FAWAZ website and apps including by measuring the performance of FAWAZ online campaigns and analyzing visitor activity.
  • FAWAZ may share your Personal Data with FAWAZ business partners, together with whom FAWAZ provide Services such as hotels, restaurants, airline partners and Service providers or agents who provide Services on their behalf.
  • FAWAZ may share your Personal Data with anyone who provides instructions or operates any of your accounts on your behalf including advisers (such as solicitors and accountants), intermediaries and those under power of attorney or Letter of Authorization.
  • FAWAZ may share your Personal Data with these parties where FAWAZ believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect FAWAZ rights or the rights of any third party.
  • To investigate or address claims or disputes relating to the use of FAWAZ ’s Services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.
  • FAWAZ may share your Personal Data with government-authorized Credit Information Agencies and fraud prevention agencies to comply with FAWAZ ’s legal and regulatory obligations.
  • FAWAZ may share your Personal Data with any entity used for the purpose of postal and courier services.
  • FAWAZ may share your Personal Data with any person or entity that is to provide, or has provided, any security guarantee (and their professional advisors) in respect of your agreement with FAWAZ.
  • FAWAZ may share your Personal Data with insurance providers, including underwriters, brokers, and associated parties.
  • System based processing of personal details as part of organizational/ operational requirements. E.g., cloud hosting Services; application development and support Services; IT Infrastructure Services; email Services; communication Services providers, call recording Services. Help maintain the safety, security, and integrity of FAWAZ Services.
  • The provision of business consulting, audit and legal Services including access to and analysis of Personal Data as part of business initiatives, statutory audits, legal claims, and ad-hoc consultancy advice.
  • FAWAZ may share your Personal Data with providers of payment-processing Services and other businesses that help us process your payments to the extent required for us to meet the contractual and legal requirements.
  • FAWAZ may share your Personal Data with social media companies so they can display messages to you about FAWAZ products and Services or make sure you do not get irrelevant messages.
  • Perform internal administration and operations, including, for example, to prevent fraud and abuse of FAWAZ Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
  • Notify you about changes to FAWAZ terms, Services or policies and other communications that are not for the purpose of marketing the Services or products of FAWAZ or its partners.

Legal Obligation

  • To assist law enforcement agencies for the purposes of preventing, detecting, investigating, or prosecuting criminal offences.

IS IT OBLIGATORY OR VOLUNTARY FOR ME TO PROVIDE MY PERSONAL DATA?

We need your personal data to provide you with the services or products requested by you. After you submit an application form with us or become our stakeholder, we have certain legal obligations to process your data. If you do not provide us with the requested personal data, we will be unable to comply with our legal or regulatory obligations and will not be able to offer our products or services to you.

FAWAZ needs your Personal Data to provide you with the Services or products requested by you. FAWAZ also needs to capture expressed consent to be able to process the Personal Data for fulfilling FAWAZ ’s contractual and legal obligations.

If you do not provide us with the requested Personal Data and the consent to process your Personal Data, FAWAZ may have to decline your request for our Product(s) and/or Service(s), or if FAWAZ is already providing you with the product(s) and Service(s), FAWAZ may need to suspend or stop providing you with the product(s) or Service(s), which can lead to closure of your relationship with us, subject to compliance with FAWAZ ’s legal obligations to retain data.

It is voluntary for you to provide us your data or consent for sales or marketing purposes.

We make it clear on our application forms what data is required to be provided by you by marking the mandatory fields with the asterisk symbol (*).

You can object to further marketing at any time by:

  • Calling our toll-free no. 8001000145
  • Changing your marketing preferences in your account; or
  • Sending us an email at sa.info.ss@fawaz.com

INTERNATIONAL DATA TRANSFERS

In accordance with the provisions of Law, we may transfer your personal data to other countries where we (or other companies within the FAWAZ Group) or our service providers maintain operations.

When we do this, we’ll ensure it has an appropriate level of protection and that the transfer is lawful. This includes relying on adequacy decisions issued by the relevant data protection authority and using standard contractual clauses for transfers of personal data.

WHERE DO WE STORE YOUR PERSONAL DATA?

FAWAZ is a global organization, and your Personal Data may be stored or processed in any country where FAWAZ has facilities or in which FAWAZ engages Service providers and subcontractors. FAWAZ has put in place appropriate safeguards in accordance with applicable legal and data protection requirements to ensure that your data is adequately protected.

HOW DO WE PROTECT YOUR PERSONAL DATA?

The Security of your Personal Data is important to us. We make every effort to ensure that your Personal Data is secure on our system. FAWAZ maintains physical, technical, and organizational safeguards to secure your personal data from unauthorized access, improper use or disclosure, unauthorized modification or unlawful destruction or accidental loss. Moreover, access to your personal data is limited to those employees, agents, contractors, other third parties, etc. who have a responsibility towards your personal data and only on a need-to-know basis and will only process your personal data on FAWAZ ’s instructions, and they are subject to a duty of confidentiality.

FAWAZ evaluates these measures on a regular basis to ensure the security of the processing.

Your FAWAZ profile is password-protected so that only you and authorized FAWAZ employees have access to your account information. While we at FAWAZ, will do our best to ensure the security and protection of your personal data, the security of your personal data will depend in part on the security of the device that you use to communicate with us, and the security measures you use to protect your personal information, user ID and passwords.

To ensure that your personal data is always kept safe, we urge you to take appropriate measures to protect your personal information, user ID and passwords, and any other information that is necessary to use our channels.

We use a range of measures to keep your personal data secure and protected against unlawful processing, accidental loss, destruction, and damage.

When we use external service providers, we require them to provide the same standards of data protection as we do, provide the necessary guarantees for enforcing the provisions of the Law and we shall constantly verify such external service providers’ compliance with our instructions.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

FAWAZ will keep your Personal Data for as long as FAWAZ has a relationship with you and for meeting our legal processed, required by law or where we may need it for our legitimate purposes such as maintaining records for analysis or audit purposes, responding to queries or complaints, monitoring fraud, defending or taking legal action and responding to requests from regulators. However, we may keep your personal data after the purpose of its collection has ceased to exist, if everything that leads to specifically identifying you is removed i.e., anonymized in accordance with the provisions of the Personal Data Protection Law.

We do not keep your personal data for any period longer than is necessary for the purpose for which your personal data was collected.

If you opt out from receiving marketing communications or object to any other processing of your personal data, we may keep a record of your objection to ensure that we continue to respect your wishes and do not contact you further.

FAWAZ will delete/store with limited access and appropriate safeguards your Personal Data when it is no longer required for these purposes.

In some circumstances you can ask us to delete your data. For further information, please see the “What are your Rights” section.

WHAT ARE YOUR RIGHTS?

You have certain rights in respect of your Personal Data, and FAWAZ have processes to enable you to exercise these rights. Your rights are as follows:

  • Opt. Out/Unsubscribe: You can request to be removed from the FAWAZ marketing mailing list, by email sa.info.ss@fawaz.com. We have other channels to request removal as well, such as calling the customer care center 8001000145.
  • Right to Access (also known as a ‘Subject Access Request’): You have the right to obtain confirmation on how and why FAWAZ processes your Personal Data and receive a copy of your Personal Data held by us, where technically feasible.
  • Right to Rectification: You have the right to request for your Personal Data to be amended or rectified where it is inaccurate (for example, if you change your address or mobile number) and to have incomplete Personal Data completed. For rectification with respect to information, this shall be carried out by the Fawaz within 7 complete business days from the date of notification by you.
  • Right to Erasure (also known as ‘the Right to be Forgotten’): You have the right to deletion of your Personal Data in the following cases:
  • Personal Data are no longer necessary in relation to the purposes for which they were collected and processed.
  • Where our lawful basis for processing your information is consent and you then withdraw your consent. However, please note that the lawfulness of any previous processing carried out based on your valid consent earlier shall not be affected.
  • Our lawful basis for processing is that the processing is necessary for a legitimate interest pursued by FAWAZ, you object to our processing, and FAWAZ do not have overriding legitimate grounds.
  • You object to our processing for direct marketing purposes and advanced analytics.
  • Your Personal Data has been unlawfully processed.
  • Your Personal Data must be erased to comply with a legal obligation to which FAWAZ is subject.
  • Right to Object and/or Restrict: You have the right to object and/or restrict to our processing of your Personal Data in the following cases:
  • Our lawful basis for processing is that the processing is necessary for a legitimate interest pursued by us.
  • Our processing for direct marketing purposes and advanced analytics.
  • Right to Data Portability: You have the right to request for your personal information to be prepared and arranged and sent to another organization (or ask us to do so if technically feasible).
  • Right to Withdraw Consent: Where FAWAZ process Personal Data based on consent, individuals have a right to withdraw their consent at any time. To do so, please use the contact details below in the “How to Contact Us” section.
  • Right to Lodge a Complaint with a Supervisory Authority: FAWAZ sincerely hope that you will never need to, but if you do want to complain about our use of Personal Data, please use the contact details set out below.

Please note, all rights are subject to qualifications and limitations. In other words, there may be instances and justifiable grounds to deny any request where FAWAZ is required or permitted by law or technical infeasibility to do so. FAWAZ will always be clear and communicate this to you if these instances arise.

Also note, for the purpose of upholding the security, confidentiality, and integrity of your Personal Data, FAWAZ may verify your identity before allowing you to access your Personal Data.

If you wish to exercise any of these rights in relation to the personal data, we hold about you or wish to change your preferences at any time, please reach us thru our web link “Contact us”.

We will ask you to verify your identity before allowing you to access your personal data.

WHAT HAPPENS IF THERE IS A PERSONAL DATA BREACH?

Whilst FAWAZ takes measures to secure your Personal Data, risks to data security do exist, and there is always a possibility of unauthorized use, disclosure, modification and/or destruction of your Personal Data. In the event of a Personal Data Breach, FAWAZ will notify you, without delay, about it and its likely consequences, measures taken by us to mitigate the increased risk and avenues available to you to mitigate the risk as a result of the Personal Data Breach.

For reporting Personal Data Breaches or further information on how FAWAZ responds to and oversee Personal Data Breaches, please contact us on our email sa.info.ss@fawaz.com

EXTERNAL LINKS

The FAWAZ website and apps may, from time to time, contain links to external sites. If you follow a link to any of these websites, please note that these websites have their own Data Privacy Notices. Please check these Notices before you submit any Personal Data to these websites. FAWAZ is not responsible for the Data Privacy Notices, content of such sites or any Personal Data collected by such sites.

ACCESS DEVICE’S FEATURE’S, TRACKING TECHNOLOGIES AND COOKIES

In-order to provide features of Our website/Application, we may collect, with Your prior permission:

  • Information regarding your location
  • Pictures, videos and other information documents from your Device’s camera and/or library

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server, or it may be simply stored on your device.

You can enable or disable access to this information at any time, through your Device settings.

We do not use Cookies or similar tracking technologies to track your activity except to recognizes visitor from which country the website/app is being viewed in-order to redirect them to a site configured for their region and/or also:

Necessary / Essential Cookies which are essential to provide you with services available through the Website/APP and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide you with those services.

Functionality Cookies which allow us to remember choices you make when you use the Website/APP, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website/APP.

HOW TO CONTACT US

If you have questions or concerns regarding the way in which your Personal Data is being used, please “Contact us” or send us email on sa.info.ss@fawaz.com

FAWAZ is committed to working with you to obtain a fair resolution to any complaint or concern you may have. If, however, you believe that FAWAZ have not been able to assist with your complaint or concern you have the right to make a complaint to the competent data protection authority.